Who’s the new boss? Your customer. Empowered by mobile devices and up-to-the-minute opinions of friends, your customers’ expectations about good service and good experience are rapidly rising.
Customers that enjoy great experiences promote your business. Those that have bad experiences spread the bad news through the same social networks that helped them find you in the first place.
To give rise to great stories, you have to provide great experiences. Customer stories and experiences are inextricably linked. In a sense, great experiences are the birthplace of word-of-mouth.
Storyminers makes it easy to identify the experience that your customers want to have and your employees need to get behind. Experience Designs by Storyminers go much deeper than just journey maps or market research do. They are designed on purpose to fit the way you work, help you achieve your business goals, and to deliver more value to your clients and customers. In short, when Storyminers help, you can expect greater success more quickly.