Mike Wittenstein, founder and managing partner of Storyminers, speaks frequently at domestic and international events. His topics help retail, service, tech, and B2B companies find their story, improve their experiences, and make their businesses better. When asked, Mike dives head-first into research, becoming a cultural scientist of sorts, discovering essential stories — the ones that resonate with customers. He doesn’t limit himself to traditional research — he goes behind the scenes, visiting stores, talking to customers, really getting his hands dirty, trying to get to the root of WHY customers are having the experience they are having. Then, he shares those stories as experiences that motivate employees to align with the bigger picture. The results? More story-worthy experiences and a better bottom line.
With over 400 speaking engagements around the globe, you won’t find another speaker that understands customer experience like Mike.
Go from “What?” to “Sure!” in an hour.
You can’t be Apple, but you can take their lessons to heart and put them into practice.
Every business is a digital business. Are your experiences smart enough for your customers?
Knowing what customers want sooner lets you serve them better at lower cost.
Send Mike undercover as a customer or employee, then get a front-row seat at your own experience.
Learn how to build journey maps—then make one.
Create a good-to-great customer experience roadmap to get you there.
Service prototyping, design thinking, and incubators can help you compete better.
Mike will personalize anything for you—or create something from scratch.
Mike is sensitive to different cultures having lived outside the US for two years. He speaks English, International English, Portuguese, Spanish, and Russian.
When you’re in the area, (or when I’m in yours) let’s meet (and eat). You never know what opportunities might arise!
Atlanta, Georgia USA
Airport Code = ATL