We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. NPS is used by the biggest companies and leaders in its industries: from Apple to Airbnb, from Amazon to Tesla. At the same time, NPS is often a subject of criticism and misunderstanding. In doubts, I wanted …

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