Top 5 Reasons Your CX is Failing (And What You Can Do to Fix It)

In 2017, we found our customer experience consultancy Storyminers facing a problem many of our clients can relate to: our numbers were slipping. Referral rates were starting to decline. Prospects were decreasing in size. We therefore turned our work on ourselves by identifying key issues hampering our potential, asking clients what they valued most in order to …

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