25 CX Influencers You Should Know

By The TandemSeven Experts

In the spirit of CX Day, we at TandemSeven decided to assemble a list of 25 thought leaders and influencers in the CX space whom we want to celebrate today. If you’re not following these CX thought leaders, click on their Twitter handles below to find out more about them.

The CX discipline has gained considerable attention from the C-suite, becoming increasingly recognized as essential for measuring a digital experience. New research says that customer experience management is the CEO’s No. 1 choice for investment in 2015, according to a survey of 400 senior business leaders in user organizations worldwide.

CX Day search trends

The increase in searches for the term ‘customer experience’ over the past 10 years.

Furthermore, Gartner recently predicted that by 2016, 89% of companies plan to compete primarily on the basis of customer experience.

Tuesday, October 6th, 2015 is CX Day, or Customer Experience Day. For those of you who may not be familiar, renowned CX organization Temkin Group explains,

The goal of this ‘holiday’ is to celebrate great customer experience (CX) and the professionals who make it happen.

In the spirit of CX Day, we at TandemSeven decided to assemble a list of 25 thought leaders and influencers in the CX space whom we want to celebrate today. If you’re not following these CX thought leaders, click on their Twitter handles below to find out more about them.

25 CX Influencers and Thought Leaders You Should Know*

 

Adam Toporek
Aimee Lucas
Andrew McFarland
Annette Franz
Arie Goldshlager
Bob Thompson
Bruce Temkin
Lynn Hunsaker
Colin Shaw
Dave Capuano
Dan Gingiss
James Sorensen
Flavio Martins
Shep Hyken
Ingrid Lindberg
Ian Golding
Jeanne Bliss
Jeannie Walters
Kerry Bodine
Lior Arussy
Mike Wittenstein
Nancy Porte
Richard R Shapiro
Rod Butcher
Shaun Smith

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