25 CX Influencers You Should Know

25 CX Influencers You Should Know

By The TandemSeven Experts

In the spirit of CX Day, we at TandemSeven have decided to put together a list of 25 thought leaders and influencers in the CX space that we want to celebrate today. If you’re not following these CX thought leaders, click their Twitter tag below to learn more about them.

The CX discipline gained the attention of the C-suite, becoming increasingly recognized as essential for measuring a digital experience. New research says customer experience management is the CEO’s #1 choice for investment in 2015, according to a survey of 400 senior business leaders  in user associations around the world.

CX Day Research Trends

The increase in searches for the term ‘customer experience’ over the past 10 years.

In addition, Gartner  recently predicted that by 2016 , 89% of companies plan to compete primarily based on customer experience.

Tuesday, October 6th 2015 is  CX Day , or Customer Experience Day. For those of you who may not be familiar, the renowned  organization CX Temkin Group  explains:

The purpose of this ‘holiday’ is to celebrate the great customer experience (CX) and the professionals who make it happen.

In the spirit of CX Day, we at TandemSeven have decided to put together a list of 25 thought leaders and influencers in the CX space that we want to celebrate today. If you’re not following these CX thought leaders, click their Twitter tag below to learn more about them.

25 Innovative Influencers and Leaders You Should Know *

 

Adam Toporek
Aimee Lucas
Andrew McFarland
Annette Franz
Arie Goldshlager
Bob Thompson
Bruce Temkin
Lynn Hunsaker
Colin Shaw
Dave Capuano
Dan Gingiss
James Sorensen
Flavio Martins
Shep Hyken
Ingrid Lindberg
Ian Golding
Jeanne Bliss
Jeannie Walters
Kerry Bodine
Lior Arussy
Mike Wittenstein
Nancy Porte
Richard R Shapiro
Rod Butcher
Shaun Smith

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