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Speaker's Kit

Getting Your Team To Think And Inspiring Them To Act

Trusted by 800+ organizations, including:

appearances + Articles

Storyminers’ thinking appears in multiple media every year. We are proud to add our voice in live and virtual appearances, interviews, and articles. We are honored to be included in several Top Influencer lists as well.

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Why you need to design CX change, not just do it

Experience design expert, Mike Wittenstein, talks about the challenges of coping with digital disruption and customer transformation and why so many organisations are still failing …

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7 Habits of Highly Effective Professional Speakers

by Caitlin Delohery You already know you have to rock the platform. But to be a truly successful professional speaker, you also have to strengthen …

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Making Your Contact Center Adaptive: Advanced Management Techniques for Quickly- Changing Customer Expectations

Before SharpenCX elected to become the agent-first contact center built to help prioritize agents and strategically improve customer experiences, they connected with Mike Wittenstein of …

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25 CX Influencers You Should Know

By The TandemSeven Experts In the spirit of CX Day, we at TandemSeven decided to assemble a list of 25 thought leaders and influencers in …

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50 Customer Experience Blogs You Should Be Reading

A personalized, engaging customer experience is critical for the success of any marketing initiative in the modern landscape. Big Data and analytics enable marketers to formulate these …

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Customer Engagement – March 2014

This article was originally presented on Customer Engagement Magazine’s website, read the full story here Ray Stendall: Probably the first question we should go through …

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Success by Design

Customer experience is everything you do for your customers and to them and how it makes them feel. Customer experience design is the art and …

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Give your customers a retail experience they’ll rave about

It’s well known that, all things being equal, a better customer experience means higher sales, increased customer loyalty, improved word-of-mouth, higher profits and a place …

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Storied Careers: 40+ Story Practitioners Talk About Applied Storytelling

Imagine an international conversation about many applications of storytelling. That’s what this book aspires to. “Applied storytelling” covers a wide range of disciplines, such as …

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