Valeria Farre

The hero of any truly effective story isn’t the teller, it’s the listener.

One of the things you need to know about storytelling is that it pivots around the storyteller. If the storyteller isn’t effective or credible, chances are your story won’t achieve its goals! However, any storyteller knows that listening is an active experience, so it’s any storyteller’s job to create an experience that draws people in …

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State of Customer Experience 2020 – Northridge Report

If you’re a customer experience practitioner, the responsibility of proving that what you’re planning will work may be falling on your shoulders. Getting the latest information, statistics, and perspectives is time Dash consuming. This recent report by North Ridge has many of the basic statistics and proof points you’ll need to put together your own …

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ProfServ Traction: Experience Design with Mike Wittenstein

Mike Wittenstein is the founder of StoryMiners, a consulting firm in Atlanta, Georgia. They help businesses translate strategies into customer experiences. Previously, Mike was a media personality and spokesperson for IBM. We discuss how StoryMiners utilizes design to create value for customers and the frameworks behind their processes. You can listen to the podcast here …

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Storytelling Will Maximize your Team

Mike’s style is authentic, articulate, sometimes funny, and always inspiring. Why? Because he knows how to put himself in a listener’s chair, so he can speak directly to them and address their unspoken questions. You can visit the podcast episode here

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