Black Friday Cyber Monday breakdown, retail winners and losers, will BOPIS be the next mass retail adoption?

Today, we’re joined by Bob Phibbs and Mike Wittenstein. Bob, also known as the Retail Doctor, is an internationally recognized business strategist, customer service expert, sales coach, author of three books, and a motivational business speaker. He has a legacy of bringing failing businesses back to life and has been dubbed the category killer killer by the New York times. Mike is the founder and managing partner of Storyminers, one of the world’s first strategic storytelling and experience design consultancies. Mike is a certified consultant speaker and experienced designer who’s helped his clients for nearly 2 billion from improvements in sales operations, service design, and brand management.

Listen to the podcast here.

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