Interviews

Mike Wittenstein Talks About Keeping Up with Constant Change, Creating Journey Maps, and Building Your Business Around Your Clients

We sat down with some professional speakers and asked them about the challenges and keys to success in their profession. Mike Wittenstein talks to us about keeping up with constant change, creating journey maps, and building your business around your client. Describe a day-in-the-life of a professional speaker. A professional speaker doesn’t just speak, a professional …

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The Intersection of Customer Experience, Business & Tech

Interview with Mike Wittenstein, Founder of Storyminers as seen on the Digital Customer Experience website  Tips from an Expert in design thinking, customer experience and the power of story   Is there a difference between customer experience and digital customer experience anymore? Customer Experience used to focus on what happened in the real world and Digital Customer …

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Expert Interview Series: Mike Wittenstein of StoryMiners About the Importance of Storytelling in Business

This interview was first featured in John Mattone: Expert Interview Series FEBRUARY 7, 2017 BY JOHN MATTONE Mike Wittenstein advises leaders on how changes to their customer experiences can positively transform their brand narratives and their bottom lines. He is the managing partner at Storyminers, a design pioneer, and a developer of unique methods and tools for enhancing …

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Caitlin Delohery’s Interview with Mike Wittenstein

When in the role of content strategist at the Growth Company, Caitlyn needed to know what a professional speaker’s life was like. So, she turned to Storyminers and spent some time with Mike Wittenstein, a certified speaking professional with hundreds of engagements in dozens of countries. Mike’s comments from 2017 are still pertinent today. Describe …

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Making Your Contact Center Adaptive: Advanced Management Techniques for Quickly- Changing Customer Expectations

Before SharpenCX elected to become the agent-first contact center built to help prioritize agents and strategically improve customer experiences, they connected with Mike Wittenstein of Storyminers. IBM Global Services’ former eVisionary, Mike taught customer experience and adaptive enterprise at IBM’s Advanced Business Institute. How do you expect customer expectations to change in 2017? Customers will …

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