Lists

Top 75 Customer Experience Blogs And Websites To Follow in 2020 (CX Blogs)

Feedspot has a team of over 25 experts whose goal is to discover and rank popular blogs, podcasts and youtube channels in several niche categories. With millions of blogs on the web, finding influential bloggers in a niche industry is a hard problem to address. Our experience leads us to believe that a thoughtful combination of …

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Top 150+ Global Customer Experience Thought Leaders and Influencers of 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. While many brands are struggling to deliver the …

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The Top 50 Customer Service Experts of the Decade (2010–2020)

Mike has been recognized as one of top Customer Service Experts of the Decade! Mike Wittenstein | Founder and Managing Partner, STORYMINERS LinkedIn | Twitter Mike Wittenstein is the founder of one of the world’s first strategic storytelling and experience design consultancies. He helps small- and mid-cap service brand leaders to increase their ability to create value, …

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Top 21 eCommerce Influencers You Should be Following in 2020

Mike Wittenstein has been recognized as a top eCommerce influencer! Congratulations Mike! Mike Wittenstein (@mikewittenstein) Mike Wittenstein is a customer interface designer and consultant with a good knowledge of the emerging developments in eCommerce. He is the managing director and founder of Storyminers. He helped his customers gain almost $2 billion from revenue, logistics, service …

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The top eCommerce influencers on Twitter you should follow

eCommerce and online marketing change every day. New techniques are developed, new trends appear, and new tools are released. If you want to stay in-the-know, it’s important to follow the top eCommerce influencers. Twitter is one of the best places to learn from influential people. It’s a broadcast platform that influencers use to share links …

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14 experts on the biggest customer service challenges faced by businesses today

Providing great customer service is a challenge for many businesses today. Companies like Amazon and Zappos have raised in the bar in terms of what customers expect, and there are an increasing number of tools and technologies that businesses people can use to improve their support. So, I asked 14 customer service and customer experience …

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We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. NPS is used by the biggest companies and leaders in its industries: from Apple to Airbnb, from Amazon to Tesla. At the same time, NPS is often a subject of criticism and misunderstanding. In doubts, I wanted …

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50 Customer Experience Blogs You Should Be Reading

A personalized, engaging customer experience is critical for the success of any marketing initiative in the modern landscape. Big Data and analytics enable marketers to formulate these enriched experiences for more effective lead generation, nurturing, and eventually conversion as prospects reach the end of the buyer’s journey. Creating amazing customer experiences is at the top of the …

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