Podcasts

Setting up for CX success: Mike Wittenstein’s 7 core tips for nailing your customer experience design

Mike is the CEO of Storyminers. They help leaders win adoption for their boldest ideas and strategies. They know why people fight change, and how to engage and inspire them. He’s an inspiring CX professional and it has been a real pleasure to discuss as he’s a true storyteller. In this podcast we cover the next …

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The $2B Business Story Designing Expert, with Mike Wittenstein

In this episode we discuss: 1. How stories are critical for family businesses 2. Insights from recent published work on branding 3. Dealing with the crisis and being socially responsible 4. Key questions to ask family members to build a story map 5. Case studies on story design and experience-based projects Please share the video …

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Sales Synergistics Podcast – Mike Wittenstein, StoryMiners

Over three decades, Mike Wittenstein has successfully guided leaders and their teams through times of immense change. His robust story-driven process helps to bring clarity to ideas, commitment towards outcomes, and growth via strategic thinking. What motivates Mike is when his clients get to see their ideas become real and have others embrace and benefit …

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Future Story Launches with Mike Wittenstein

Show Notes: Brand narrative Storytelling Marketing  Engaging a target audience has long been the goal of brands. What if there were an innovative way to do just that?  In this episode, Adam Torres and Mike Wittenstein, Founder & Managing Partner at Storyminers, explore how Future Story is connecting brands with consumers. Listen to the podcast here.

CXChronicles Podcast

Doing things for customers (not to them). Making customers the heroes (not brands). The value of details in the customer experience. The difference between a service and an experience. These are just some of the things Adrian Cesana-Brady and I cover. Why not tune in? 38 minutes. Don’t miss out this podcast here

Black Friday Cyber Monday breakdown, retail winners and losers, will BOPIS be the next mass retail adoption?

Today, we’re joined by Bob Phibbs and Mike Wittenstein. Bob, also known as the Retail Doctor, is an internationally recognized business strategist, customer service expert, sales coach, author of three books, and a motivational business speaker. He has a legacy of bringing failing businesses back to life and has been dubbed the category killer killer …

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Technology Day

In this episode of the CXChronicles Podcast Adrian chats through his recent experiences joining the Comcast CX Technology Day 2019 in Philadelphia, PA. Adrian joined an incredible group of CX thought leaders, authors, podcasters and business owners including; Jay Baer, Dan Gingiss, Geno Church, Mitch Joel, Mike Wittenstein, Jackie Hubba, Colin Shaw, Kerry Bodine, Natalie …

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Serial Entrepreneur Helps CEOs Compete on Their Customer Experience

Mike Wittenstein is a serial entrepreneur and CEO is the professional services space. He started his first consultancy while still in grad school, launched GALILEO, one of the world’s first digital agencies in 1992, joined IBM global services in the role of eVisionary, then founded StoryMiners, one of the world’s first customer experience design consultancies …

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How to Boost Referrals from Your Loyal Customer Base

Every business owner knows that your brand is only as strong as the experience you give your customers. Having the capabilities to provide excellent customer service will generate a loyal customer base, referrals, and reliable profitability. On today’s show, we talk to Mike Wittenstein, keynote speaker, business coach, and managing partner of Storyminers, which is one of …

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