Key Retail Influencers Talk Mobile

[Originally published on APADMI Apr 20, 2016 - Advice & Guides, Blog as:] Integration of Mobile into Retailers Business Model Roundtable Apadmi have recently produced a whitepaper exploring the integration of mobile into a retailer’s business model and the benefits it can bring. Nick Black, CEO of Apadmi, was quoted recently in Forbes as saying: [...]

By | 2018-06-25T06:07:19-04:00 May 16th, 2016|CX in Retail, CX Tech, Q&A, Strategy + Adoption|Comments Off on Key Retail Influencers Talk Mobile

What is Customer Experience? 19 Industry Experts Weigh In:

[originally posted on the User Testing Blog 3/06/2016 by Spencer Lanoue] Investing in customer experience drives revenue growth and increases customer loyalty. According to Gartner, customer experience will be the main battleground for competing companies over the next two years. And when researchers analyzed the experience and revenue data from two $1 billion+ companies for a recent [...]

By | 2017-05-01T20:09:10-04:00 May 4th, 2016|Culture + Adoption, CX Design, Experience Design, Q&A, Trends|Comments Off on What is Customer Experience? 19 Industry Experts Weigh In:

The Challenges of Customer Experience Management

This Interview was conducted by ReachForce and first appeared March 9, 2016  Mike Wittenstein leads Storyminers, a pioneering customer experience design firm based in Atlanta. We recently checked in with them to discuss some of the challenges enterprises face in managing customer experience today. Here’s what he had to say: How did you become so [...]

By | 2017-05-01T20:09:10-04:00 April 11th, 2016|CX Design, CX Results, Q&A, Speaking + Workshops, Story as Strategy, Strategy + Adoption, Trends|Comments Off on The Challenges of Customer Experience Management

THE 2015 CUSTOMER EXPERIENCE OUTLOOK

I’m thrilled to announce the publication of a FREE eBook: The 2015 Customer Experience Outlook. This eBook is a collection of ideas from customer experience authors, designers, and industry leaders. I contributed an article about Intelligent Experiences: Where CX Meets Tech (page 28). You’ll also find articles from : B. Joseph Pine II & James H. Gilmore, Brandon [...]

By | 2017-05-01T20:09:11-04:00 January 22nd, 2015|Experience Design, Great Stories, Q&A, Speaking + Workshops, Story as Strategy, Strategy + Adoption, Trends|Comments Off on THE 2015 CUSTOMER EXPERIENCE OUTLOOK

Experience Design Is For The Big And The Small

Good customer experience design is not just for big corporations and it is not out of reach for small businesses. In fact, good experience design should be a part of every business whether you are B2C, B2B, a large corportation or the neighborhood pizza place. Interaction between customers and your business happen in various places [...]

By | 2017-05-01T20:09:16-04:00 November 1st, 2013|CX Design, Experience Design, Going Undercover, Journey Mapping, Q&A, Story as Strategy, Strategy + Adoption, Tips|Comments Off on Experience Design Is For The Big And The Small