Work On Your Story on April 24th at a Story Workout™ in Atlanta

I'm doing a presentation/workshop for the Retail Design Institute at Gensler's new Expansion Space on April 24th from 6-8pm in Atlanta. Anyone with a professional interest in crafting better personal and professional stories is welcome. Here's what to expect: First, Meena Krenek, design director at Gensler will share the story of their new space on the 27th floor at 999 Peachtree Street, [...]

The Challenges of Customer Experience Management

This Interview was conducted by ReachForce and first appeared March 9, 2016  Mike Wittenstein leads Storyminers, a pioneering customer experience design firm based in Atlanta. We recently checked in with them to discuss some of the challenges enterprises face in managing customer experience today. Here’s what he had to say: How did you become so [...]

By | 2017-05-01T20:09:10-04:00 April 11th, 2016|CX Design, CX Results, Q&A, Speaking + Workshops, Story as Strategy, Strategy + Adoption, Trends|Comments Off on The Challenges of Customer Experience Management

Retailers Who Create Value For Customers – WIN!

(image courtesy of info.comm-works.com) Last week’s blog covered the first of two themes that emerged for me at the National Retail Federation’s Big Show in New York. “Retailers are acting on the notion that customers’ needs are different than their own.” That blog painted a picture of how the disconnect between retail decision-makers and their [...]

By | 2017-05-01T20:09:10-04:00 February 17th, 2016|Events, Speaking + Workshops, Trends|Comments Off on Retailers Who Create Value For Customers – WIN!

Here's A Notion Retailers Must Adopt

NRF’s Big Show (image courtesy of www.fierceretail.com) During the second week of January each year, The Jacob K. Javitz Center in New York is home to the National Retail Federation’s annual retail show. It’s called the BIG Show because, well, it’s big. Hundreds of vendors to the retail trade and 30k+ delegates paraded through this [...]

By | 2017-05-01T20:09:10-04:00 February 9th, 2016|Experience Design, Reviews, Speaking + Workshops, Trends|Comments Off on Here's A Notion Retailers Must Adopt

Intelligent Experiences: Where CX Meets Tech

From the 1970s through the 1990s, customers' experiences evolved quickly with the introduction of technology like ATMs, CRM systems,touchscreen kiosks, and interactive voice response systems. Companies were the early adopters. They used the then-new tech to operate more efficiently and profitably—mostly by shifting work from a company’s payroll to its customers’ shoulders. The corporate approach [...]

By | 2017-05-01T20:09:11-04:00 January 26th, 2015|CX Design, CX Results, CX Tech, Experience Design, Human Prototyping, Reflections, Speaking + Workshops, Story as Strategy, Strategy + Adoption|Comments Off on Intelligent Experiences: Where CX Meets Tech

THE 2015 CUSTOMER EXPERIENCE OUTLOOK

I’m thrilled to announce the publication of a FREE eBook: The 2015 Customer Experience Outlook. This eBook is a collection of ideas from customer experience authors, designers, and industry leaders. I contributed an article about Intelligent Experiences: Where CX Meets Tech (page 28). You’ll also find articles from : B. Joseph Pine II & James H. Gilmore, Brandon [...]

By | 2017-05-01T20:09:11-04:00 January 22nd, 2015|Experience Design, Great Stories, Q&A, Speaking + Workshops, Story as Strategy, Strategy + Adoption, Trends|Comments Off on THE 2015 CUSTOMER EXPERIENCE OUTLOOK

Digital Transformation is More Than Automating Processes

One dimension of a Store of the Future Initiative is a digital transformation.  Use a Store of the Future as the starting point to introduce technology while perfecting the operational side of the business for a truly seamless experience across channels. Overhaul internal processes with a digital transformation for seamless customer experiences.    Companies like [...]

By | 2017-05-01T20:09:12-04:00 July 31st, 2014|CX in Retail, Experience Design, Human Prototyping, Presentations, Reflections, Speaking + Workshops, Story as Strategy, Strategy + Adoption|Comments Off on Digital Transformation is More Than Automating Processes

The Why Factor

Make a big shift in focus and start transforming your business by answering this question–why us? Why do you exist for your customer? Why are they really doing business with you? Answer these questions to get to the heart of what your customer truly finds valuable and to discover your Reason For Being. Delivering on [...]

Retail Connections– Omnichannel Retail Executive Forum

Join retail executives at the 2014 Omnichannel Retail Executive Forum on July 16 to hear from experts on everything from integrating technology, the latest in merchandising strategies, protecting your enterprise from cyber attack, winning in today's complex environment and how to create an innovation lab. Store of the Future is Your Own Retail Innovation Lab [...]

By | 2017-05-01T20:09:13-04:00 July 14th, 2014|CX in Retail, Experience Design, Presentations, Speaking + Workshops|Comments Off on Retail Connections– Omnichannel Retail Executive Forum

Store Of the Future Moves Ideas to Implementation Continually

A Store of the Future Initiative allows you to design new spaces, try new technology that attract customers and smooth operational efficiency, all while experimenting with new directions for your brand. But, this isn't just about trying something new or futuristic in a retail location to see how (or if) it works. A Store of [...]

By | 2017-05-01T20:09:13-04:00 June 21st, 2014|Adaptive Enterprise, Culture + Adoption, CX in Retail, Experience Design, FRED, Human Prototyping, Reflections, Speaking + Workshops, Story as Strategy, Trends, Videos|Comments Off on Store Of the Future Moves Ideas to Implementation Continually
Load More Posts