Customer Experience 1:1 provides personalized direction and hands-on support for your customer experience project from one of the world’s leading customer experience designers. Mike Wittenstein will customize an engagement to turn your company’s customer experience strategies into action. Only available to attendees of European Customer Experience World 2011, your work with Mike begins prior to ECEW, leading up to an on-site visit in the UK just before or after ECEW. Follow-on support ensures your plans stay on track and that implementation and adoption are successful.
Customer Experience 1:1 with Mike Wittenstein can help you:
— get your project off to a great start
— find ways to improve the customer experience and the bottom line at the same time
— fine-tune the experience design to elate customers’ emotions and drive word-of-mouth
— engage employees and partners in the process without lengthening the timeline
Customer Experience 1:1 with Mike Wittenstein is ideal for you if:
— you want crisper definition around your project
— your project is at an impasse
— you need an objective, experienced third party to review your progress
— you require help on implementation and/or raising adoption levels
— you face internal obstacles around financing or support
Working with Mike is an experience. He immediately rolls up his sleeves and becomes a working member of your team. Depending on the role you need him to play, he will guide, provoke, teach, react, or brainstorm with you and your team. He is a catalyst for ideas, progress, and results.
Mike is the creator of the Storymining Process, a technique for defining a brand’s intent and capturing its essence (story) as an experience employees deliver with meaning and customers enjoy with delight. He will bring the Storymining Process to your engagement. He believes that when customer experience design is done right, everyone wins. A better customer experience design yields a better experience for customers, of course, but it should also yield a better bottom line. Mike has earned that double win many times so you can expect it too.
First, contact Maggie Wheeler at 44 (0) 1993 844466 or at firstname.lastname@example.org to set up a 30-minute chat with Mike prior to engaging to make sure that expectations are properly aligned. There is no charge for the first conversation.
Your 1:1 with Mike starts with careful goal setting for Mike’s role on the team followed by planning, focus, and ideation sessions.
The long-distance work (video conference enabled) builds to a full day on-site iaround the ECEW event. You can use that day to cross important hurdles more quickly and effectively; like reviewing experience designs and implementation plans; reviewing the competition during shop-alongs; meeting with sponsors and company leaders for support, or whatever important goal you need to meet.
1:1 with Mike continues after ECEW as well. That time can be for coaching, follow through, and tying up loose ends. Mike is always available for advice, check-ins, and as a sounding board to help you stay on track.
€ 7500 for approximately three days of Mike’s time spread over several months. (3 x € 2500 terms available upon request.)
Most consultants won’t split a day into parts, but because Mike will, you get the benefit of his involvement as you progress through the stages of turning your ideas into action. Mike brings dozens of projects’ of experience to help you get focused, stay on track, and get results.
Mike’s ready. Are you?
Sign up for 1:1 with Mike Wittenstein and make 2011 your year for Customer Experience!
Update: This event is long over, but you can find out more about workshops on StoryMiners site. We will be happy to create bespoke program for you—anywhere in the world.