Customer Focused Business Culture Tips
Creating a standout customer experience is an all-hands approach. Every employee needs to understand the importance of their individual contribution when it comes to customer happiness and the overall experience.
Mike Wittenstein – Managing Partner, StoryMiners
Go into the field and get the same experience your business is giving your customers.
Go ahead and shop at your store, check in to your hotel. Buy something online and return it. Call to return what you have bought. This technique works because it adds “how you feel” to the data you gather.
It’s ‘old’ advice, but it’s one of the most powerful tools that for winning internal support and getting your team members on the same page. The added perspective of regularly experiencing experiences first-hand is priceless!
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