Tips for Delivering a World-Class Customer Experience (2011)
At the 2011 European Customer Experience World conference held in London on May 24-25, 2011, I had the chance to work with some amazing minds and talents from around the world. Here’s their best advice for practitioners on developing and delivering world class customer experiences.
VP, Worldwide Support + Customer Experience, Symantec
Customer Care Manager, Starbucks UK
Managing Director, Talengene
VP, Customer Sales Support, Stora Enso