International Experts Weigh In With Their “Big Idea”

Tips for Delivering a World-Class Customer Experience (2011)

At the 2011 European Customer Experience World conference held in London on May 24-25, 2011, I had the chance to work with some amazing minds and talents from around the world. Here’s their best advice for practitioners on developing and delivering world class customer experiences.

Stefan Osthaus
VP, Worldwide Support + Customer Experience, Symantec



Jacqui Wetherly
Customer Care Manager, Starbucks UK


Ram Raghavan
Managing Director, Talengene



John McKechie
VP, Customer Sales Support, Stora Enso



By | 2018-08-26T16:31:47-04:00 May 26th, 2011|Blog, Interview, Tips|0 Comments

About the Author:

Mike founded StoryMiners in 2002 as one of the world's first story and customer experience design firms. 750+ project later, the firms know how to help leaders get their stories straight. And, express them as experiences their customers rave about. A certified consultant, speaker, and experience designer, Mike has helped his clients earn nearly $2 billion from improvements in sales, operations, service design, and brand management. Mike is a graduate of Arizona State/Thunderbird (MBA) and the University of Florida (BA). He has also spent two years overseas, learning Portuguese, Spanish, and Russian along the way. #experience design #story #storymining #speaker #strategy #facilitator #keynotespeaker #designthinking #custexp #travel #woodworking