Mike is the CEO of Storyminers. They help leaders win adoption for their boldest ideas and strategies. They know why people fight change, and how to engage and inspire them.
He’s an inspiring CX professional and it has been a real pleasure to discuss as he’s a true storyteller.
In this podcast we cover the next topic:
🔸 Why CX design shouldn’t be about ROI
🔸 How to think from the outside in
🔸 How to be a catalyst for change
🔸 How to push for a design approach
🔸 How to practice for perfection
This episode is packed with tips and stories that would help any professional to become or improve the Customer-Centricity.
Check out this great podcast HERE