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Why you need to design CX change, not just do it

Experience design expert, Mike Wittenstein, talks about the challenges of coping with digital disruption and customer transformation and why so many organisations are still failing …

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The Key to Improving the Customer Experience Interviews

The Intersection of Customer Experience, Business & Tech

Interview with Mike Wittenstein, Founder of Storyminers as seen on the Digital Customer Experience website  Tips from an Expert in design thinking, customer experience and the power …

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Future of CX - Kampyle Interview Interviews

Future of CX – Kampyle Interview

Kampyle, now part of Medallia, published this interview as a kickoff to their Emerging Trends in Customer Experience in 2016 series. We’ve updated it for …

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andreas-heimann-iCxCNJvmBTU-unsplash Opinions

The Next Great Thing

At SPECS 2017 in Orlando, retail customer experience expert, Mike Wittenstein, founder of StoryMiners, shared ideas and evidence on how to convert five big trends …

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Caitlin Delohery Interview with Mike Wittenstein

While in the role of content strategist at Growth Company, Caitlyn needed to know what life was like as a professional speaker. So she turned …

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321tbel-abuseridze-eBW1nlFdZFw-unsplash Articles

Making Your Contact Center Adaptive: Advanced Management Techniques for Quickly- Changing Customer Expectations

Before SharpenCX elected to become the agent-first contact center built to help prioritize agents and strategically improve customer experiences, they connected with Mike Wittenstein of …

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Five Ways To Find Your Authentic Story Podcasts

Story Mining: Five Ways To Find Your Authentic Story, Mike Wittenstein

Storytelling is in for brands, but story mining is key. Here are five ways to find your authentic story with Storyminers guest Mike Wittenstein.

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Expert Interview Interviews

Expert Interview Series: Mike Wittenstein on the Challenges of Customer Experience Management

The site where this article was posted is no longer online, however you can read a screenshot of the article here . Mike Wittenstein leads …

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Screenshot 2020-12-16 11.45.13 Interviews

7 minutes with Mike Wittenstein – Customer Experience Network

The website where this article was published is no longer online, however you can read a capture of the article here. We recently caught up …

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