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Screenshot 2020-12-22 10.00.38 Presentations

Mike speaks at BNP Bulgaria

Keynote for BNP-Paribas in Sofia, Bulgaria on October 15, 2015. Focus is on using customer experience to improve retail basics.  

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Screenshot 2020-12-23 10.51.07 Presentations

Keynote Highlights Customer 360 Symposium

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episode-013-cognitive-31rbGASkPq8-bYCi6Iq5Fgo.1400x1400 Podcasts

Cognitive Dissonance, Mike Wittenstein, and Meet Me at Starbucks

Mike Wittenstein of StoryMiners Mike explores how the store of the future is like a concept car, where new technologies are exposed to customers and …

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March 2014_magazine cover Articles

Customer Engagement – March 2014

This article was originally presented on Customer Engagement Magazine’s website, read the full story here Ray Stendall: Probably the first question we should go through …

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Screenshot 2020-12-23 09.49.12 Presentations

Anticipation – AECOC Madrid

Keynote presentation by Mike Wittenstein on Anticipation, the highest form of customer experience.

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The Key to Improving the Customer Experience Podcasts

Anticipation – The Key to Improving the Customer Experience

In this insightful podcast, Mike Wittenstein, one of the world’s most experienced customer experience designers, explains why organizations need to anticipate customer needs – and …

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Screenshot 2020-12-22 10.00.38 Podcasts

Meet Mike Wittenstein – Inspiring Experience Designer

Hi, I’m Terry Barber with the Inspiration at Work Podcast. I interviewed Mike Wittenstein about how he inspires clients with experience design. Mike is the …

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9394c77b-c4c2-49c5-a23b-84ad322d5ae8customer_experience_logo Podcasts

Blog Talk Radio – Customer Experience Show – Episode 64 – Mike Wittenstein

For two decades, Mike Wittenstein, Experience Designer and Managing Principal at Storyminers, has helped business leaders around the world differentiate their brands by dramatically improving …

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Success by Design_page 267_Mike Wittenstein_2011 Articles

Success by Design

Customer experience is everything you do for your customers and to them and how it makes them feel. Customer experience design is the art and …

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