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AnalysisStorytelling for innovation
If your strategy includes a new service, product, or platform, one of the best ways to get started is not with a story at all! …
InterviewsMarket-Proven Ideas to Keep Your CX Transformation on Track
During this CX Quick Tips expert, Mike Wittenstein joins this week’s CX Quick Tips (less than 10-minutes) discussion with CX Expert and Editor in Chief …
AnalysisStorytelling in driving change
It’s a misconception to believe that stories can drive change or make it happen. The root of that belief is that leaders can ‘make’ people …
AnalysisThe hero of any truly effective story isn’t the teller, it’s the listener.
One of the things you need to know about storytelling is that it pivots around the storyteller. If the storyteller isn’t effective or credible, chances …
![Blog-Podcast-[InsideBS]](https://33j5uw2kpfjk1kivb33kc9p9-wpengine.netdna-ssl.com/wp-content/uploads/elementor/thumbs/Blog-Podcast-InsideBS-p5dca97lui6i5xkab10qwtqz1k75daw1h115cd8rm8.png "Blog-Podcast-[InsideBS]")
AnalysisStorytelling as a management tool
Storytelling has been around as long as humans have. It’s ingrained in all of us. It’s how we pass down tacit knowledge, teach our children …
AnalysisState of Customer Experience 2020 – Northridge Report
If you’re a customer experience practitioner, the responsibility of proving that what you’re planning will work may be falling on your shoulders. Getting the latest …
InterviewsHow CX Thinking Will Help Us Prepare for the Next Pandemic
These are challenging times we’re living in—living through might better capture what we’re going through globally. Not only are the people feeling the strain, so …
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Case Study: iPay
Imagine it’s 2021, and your business is growing because everyone is on board with your vision and everyone is on the same page to help make …
Storyminers 3.0 Launch
Time seems to pass by quicker these days. We hope you and those you care about are well and that your business is adapting to …
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