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OpinionsHow Big Data is Changing Opportunities to Serve Customers in SMB
In a previous Story Miners article, we shared insights about this year’s trends in customer experience. It was mentioned that innovations like AI, the IoT …
EventsSpeaker’s Corner: Around the World in 240 Minutes
Collaborating with over 11 speakers for over 240 minutes from across the world we delivered our very first global virtual event! Hosted by Nadine Dereza, …
InterviewsMike Wittenstein Talks About Keeping Up with Constant Change, Creating Journey Maps, and Building Your Business Around Your Clients
We sat down with some professional speakers and asked them about the challenges and keys to success in their profession. Mike Wittenstein talks to us about …
ArticlesMike Wittenstein: I am by no means an actor
Mike Wittenstein Show Notes Mike Wittenstein had not acted since his junior high school play. But he decided to take an acting class and it …
OpinionsDon’t Fear Fear
In 1980, I was an American exchange student in Moscow during the Cold War. It was brutally cold one short school day in February, so …
OpinionsWhy the Best Measure of Customer Value is the Value You Provide to Your Customers
It’s not easy trying to grow a business. You’re often left standing in the middle of a saturated market, scratching your head and wondering “what …
OpinionsExcuses for Not Building Adaptive Enterprises Fading Fast
We’ve been doing business the same way for so many decades; it’s hard to imagine other ways to achieve success. Work hard, make big profits, …
ToolsAmazon introduces Just Walk Out technology in its new no-checkout-required retail concept
Amazon has formally introduced its new Amazon GO retail concept on the West Coast. Basically, you can shop without lines and without going through checkout. …
OpinionsGalileo: A True Visionary
GALILEO is the name of the digital agency my business partner, Jackie Goldstein, and I started in 1992. We picked the name not only because …
InterviewsThe $2B Business Story Designing Expert, with Mike Wittenstein
In this episode we discuss: 1. How stories are critical for family businesses 2. Insights from recent published work on branding 3. Dealing with the …
OpinionsDon’t Do Digital Transformation, Design It
Too many organisations are “doing” before “designing” when it comes to digital transformation and customer experience. As a result, they are not going deep enough …
ToolsMy Nimble experience just keeps getting better
Last year, I wrote an article about new ways to work. It was based on an interview with founder, Jon Ferrara. Both articles tie how Nimble, …
ToolsHow We Reinvented Our Own CX
How We Reinvented Our Own CX Since our founding as a customer experience design consultancy in 2002, StoryMiners has helped over 500 clients on 700+ …
AnalysisCase Study: Vacasa
A better experience means a better business. Businesses designed with the purpose to deliver value for their customers have been the focus of my professional …
AnalysisBrands That Deliver the Best #CX Achieve 54% Higher Revenue Growth
(This is a guest post from KPMG. It’s included because it’s one of the best reports in years on #CX.) To read the full KPMG …
