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big-data-1667212_960_720 Opinions

How Big Data is Changing Opportunities to Serve Customers in SMB

In a previous Story Miners article, we shared insights about this year’s trends in customer experience. It was mentioned that innovations like AI, the IoT …

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juliana-kozoski-IoQioGLrz3Y-unsplash Events

Speaker’s Corner: Around the World in 240 Minutes

Collaborating with over 11 speakers for over 240 minutes from across the world we delivered our very first global virtual event! Hosted by Nadine Dereza, …

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n-RFId0_7kep4-unsplash Interviews

Mike Wittenstein Talks About Keeping Up with Constant Change, Creating Journey Maps, and Building Your Business Around Your Clients

We sat down with some professional speakers and asked them about the challenges and keys to success in their profession. Mike Wittenstein talks to us about …

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mike-wittenstein-leadership-podcast-fastleadershow Articles

Mike Wittenstein: I am by no means an actor

Mike Wittenstein Show Notes Mike Wittenstein had not acted since his junior high school play. But he decided to take an acting class and it …

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don't fear fear_Blog Russia Opinions

Don’t Fear Fear

In 1980, I was an American exchange student in Moscow during the Cold War. It was brutally cold one short school day in February, so …

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guy-staring-at-arrows Opinions

Why the Best Measure of Customer Value is the Value You Provide to Your Customers

It’s not easy trying to grow a business. You’re often left standing in the middle of a saturated market, scratching your head and wondering “what …

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darwin-Final Opinions

Excuses for Not Building Adaptive Enterprises Fading Fast

We’ve been doing business the same way for so many decades; it’s hard to imagine other ways to achieve success. Work hard, make big profits, …

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Amazon-Go-TA Tools

Amazon introduces Just Walk Out technology in its new no-checkout-required retail concept

Amazon has formally introduced its new Amazon GO retail concept on the West Coast. Basically, you can shop without lines and without going through checkout. …

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OLYMPUS DIGITAL CAMERA Opinions

Galileo: A True Visionary

GALILEO is the name of the digital agency my business partner, Jackie Goldstein, and I started in 1992. We picked the name not only because …

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Screenshot 2020-12-10 11.26.17 Interviews

The $2B Business Story Designing Expert, with Mike Wittenstein

In this episode we discuss: 1. How stories are critical for family businesses 2. Insights from recent published work on branding 3. Dealing with the …

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hands-on-desk Opinions

Don’t Do Digital Transformation, Design It

Too many organisations are “doing” before “designing” when it comes to digital transformation and customer experience. As a result, they are not going deep enough …

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nimble-logo_avatar_GD1FncNo Tools

My Nimble experience just keeps getting better

Last year, I wrote an article about new ways to work. It was based on an interview with founder, Jon Ferrara. Both articles tie how Nimble, …

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time-for-change_pixabay_door-672999-1200x516 Tools

How We Reinvented Our Own CX

How We Reinvented Our Own CX Since our founding as a customer experience design consultancy in 2002, StoryMiners has helped over 500 clients on 700+ …

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sahheli-views3-1200x800 Analysis

Case Study: Vacasa

A better experience means a better business. Businesses designed with the purpose to deliver value for their customers have been the focus of my professional …

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KPMG-Nunwood-CX-Report-Cover-600x857 Analysis

Brands That Deliver the Best #CX Achieve 54% Higher Revenue Growth

(This is a guest post from KPMG. It’s included because it’s one of the best reports in years on #CX.) To read the full KPMG …

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Media Appearances

Over the years, Storyminers and Mike Wittenstein have received recognitions and recommendations for their work on the field of customer experience. Here is a recollection of some of these.

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