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Speaker's Kit

Getting Your Team To Think And Inspiring Them To Act

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Storyminers’ thinking appears in multiple media every year. We are proud to add our voice in live and virtual appearances, interviews, and articles. We are honored to be included in several Top Influencer lists as well.

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A Value-Driven Approach to Booking More Speaking Gigs

The question of how to book more speaking gigs is a common one among professional speakers. What can you be doing to keep your pipeline …

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14 experts on the biggest customer service challenges faced by businesses today

Providing great customer service is a challenge for many businesses today. Companies like Amazon and Zappos have raised in the bar in terms of what …

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We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. NPS is used by the biggest companies …

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Why you need to design CX change, not just do it

Experience design expert, Mike Wittenstein, talks about the challenges of coping with digital disruption and customer transformation and why so many organisations are still failing …

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7 Habits of Highly Effective Professional Speakers

by Caitlin Delohery You already know you have to rock the platform. But to be a truly successful professional speaker, you also have to strengthen …

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Making Your Contact Center Adaptive: Advanced Management Techniques for Quickly- Changing Customer Expectations

Before SharpenCX elected to become the agent-first contact center built to help prioritize agents and strategically improve customer experiences, they connected with Mike Wittenstein of …

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25 CX Influencers You Should Know

By The TandemSeven Experts In the spirit of CX Day, we at TandemSeven decided to assemble a list of 25 thought leaders and influencers in …

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50 Customer Experience Blogs You Should Be Reading

A personalized, engaging customer experience is critical for the success of any marketing initiative in the modern landscape. Big Data and analytics enable marketers to formulate these …

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Customer Engagement – March 2014

This article was originally presented on Customer Engagement Magazine’s website, read the full story here Ray Stendall: Probably the first question we should go through …

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