Stephan Haeckel (www.senseandrespond.com) is an early adopter of systems science applied to business and the author of Adaptive Enterprise (http://amzn.to/gu0Z4L). He introduced me to the concept of Customer Experirence Design.
In this interview Steve talks with Mike Wittenstein about how to effect big changes without big disruptions. He also offers some valuable tips on just how to do that.
StoryMiners is proud to continue Steve’s work with an Adaptive Enterprise offering and, as demand warrants, an Adaptive Enterprise practice.