Interview with Stephan Haeckel-Expert on Adaptive Enterprise

Stephan Haeckel ( is an early adopter of systems science applied to business and the author of Adaptive Enterprise ( He introduced me to the concept of Customer Experirence Design.

In this interview Steve talks with Mike Wittenstein about how to effect big changes without big disruptions. He also offers some valuable tips on just how to do that.

StoryMiners is proud to continue Steve’s work with an Adaptive Enterprise offering and, as demand warrants, an Adaptive Enterprise practice.

By | 2017-05-01T20:09:27-04:00 November 18th, 2010|Adaptive Enterprise, Interview, Strategy + Adoption|0 Comments

About the Author:

Mike founded StoryMiners in 2002 as one of the world's first story and customer experience design firms. 750+ project later, the firms know how to help leaders get their stories straight. And, express them as experiences their customers rave about. A certified consultant, speaker, and experience designer, Mike has helped his clients earn nearly $2 billion from improvements in sales, operations, service design, and brand management. Mike is a graduate of Arizona State/Thunderbird (MBA) and the University of Florida (BA). He has also spent two years overseas, learning Portuguese, Spanish, and Russian along the way. #experience design #story #storymining #speaker #strategy #facilitator #keynotespeaker #designthinking #custexp #travel #woodworking