Welcome To Your Room, Mr. Wittenstein! Sofitel Gets It Right.

At the European Customer Experience World (www.ecew.co.uk), I stayed at Sofitel Hotel at London’s Heathrow Airport about 30 minutes outside of London. The 200 meter walk from the airport terminal to the registration desk was filled with quiet (amazing for an airport), hints of the cool architecture inside, multiple display monitors showing what else to expect, and soft music. Registration was a breeze. Even with a last minute room change, everything went smoothly.


When I got into my room, the television was on. Since it was a last-minute room change, I was delighted to see a menu of hotel options on the television with my name on it! How cool is that? Nice touch, Sofitel!

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By | 2017-05-01T20:09:23-05:00 May 27th, 2011|Experience Design, Great Experiences, Reviews|0 Comments

About the Author:

Mike founded StoryMiners in 2002 as one of the world's first story and customer experience design firms. 750+ project later, the firms know how to help leaders get their stories straight. And, express them as experiences their customers rave about. A certified consultant, speaker, and experience designer, Mike has helped his clients earn nearly $2 billion from improvements in sales, operations, service design, and brand management. Mike is a graduate of Arizona State/Thunderbird (MBA) and the University of Florida (BA). He has also spent two years overseas, learning Portuguese, Spanish, and Russian along the way. #experience design #story #storymining #speaker #strategy #facilitator #keynotespeaker #designthinking #custexp #travel #woodworking