20 Feb 2017
Expert Interview wittensteinHeader_600x

This interview was conducted by John Mattone and first appeared February 7, 2017 on JohnMattone.com Mike Wittenstein advises leaders on how changes to their customer experiences can positively transform their brand narratives and their bottom lines. He is the managing partner at Storyminers, a design pioneer, and a developer…

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24 Jan 2017
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This article appeared first January 10, 2017 at SharpenCX.com Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. Big thanks to Mike Wittenstein for his willingness to speak with us and for his insightful commentary.  2017 will be a year defined by how well companies continue to adapt to…

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12 Jan 2017
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Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. We’ve updated it for 2017   Can you tell us how you got into CX and why you find the space so interesting? In 1999, I was working…

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12 Jan 2017
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Many of you know that I started one of the world’s first digital agencies in 1992 with my business partner and creative director, Jackie Goldstein. We called it GALILEO. We picked the name not only because of Galileo’s prowess as an innovator (he brought the telescope, scientific method, and…

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07 Dec 2016
amazon-go-ta

Amazon has formally introduced its new Amazon GO retail concept on the West Coast. Basically, you can shop without lines and without going through checkout. A combination of technologies (they say, the same ones used in self driving cars) are used to notice what you pick up and what…

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30 Nov 2016
darwin-final

We’ve been doing business the same way for so many decades; it’s hard to imagine other ways to achieve success. Work hard, make big profits, and always get better at what you do. These are the mantras we’ve all heard – and still share. Conversations about reimagining business quickly…

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17 Nov 2016
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Storyminers is quite proud to be included in Chattermill’s top 50 of their:  The Top 100 Customer Experience Blogs You Need to Be Reading.  We think it’s pretty cool because the  selection is powered by Artificial Intelligence. It’s not about the most ‘likes’ and ‘shares’ Yes, the criteria used…

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08 Nov 2016
guy-staring-at-arrows

It’s not easy trying to grow a business. You’re often left standing in the middle of a saturated market, scratching your head and wondering “what can we really do to separate ourselves?” Do you develop a new product, find a new market, or maybe pour money into advertising? When…

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02 Nov 2016
welcome-home

Sometimes, making customer experiences better can also make the world better. Here’s how one leading brand is trying. The subject line of an email this morning said “Discrimination and Belonging: What it Means to You”. I thought it was a political headline designed to sway my vote given the…

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19 Sep 2016
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The New Paid PAID Vacation

Employee experiences are just as important as customer experiences. In fact, if your employees aren’t ready to deliver the kind of experience your brand promises, your customers won’t get the kind of experience they desire. On the today show this morning, I was delighted by a new segment that…

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