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You know them in your head, and you feel them in your heart. Those are the experiences that make a difference. Those are the experiences that your customers would love to have when encountering your Brand.

But how do those experiences happen? They don’t just happen; they’re carefully designed. They come from truly knowing what your customers want and expect, and adapting the business to follow through on-brand. Sometimes, even delightfully and surprisingly, exceeding your customers’ expectations.

STORY-AS-STRATEGY IS UNIQUE TO STORYMINERS.

Story-As-Strategy helps your organization make sure that the experience people expect and the experience your business delivers are one and the same. By envisioning the future experience as a story in full detail, everyone involved in its delivery gets to understand their role, then help make it work. A more memorable customer experience and more profitable bottom-line are the dual results.

Especially in a word-of-mouth world powered by social media, the creation of experiences that your customers want to rave about is critical.

Established and aspiring brands trust us to shape the experiences that shape their futures.

Our Happy Clients

No matter how hard you try or how much you spend, your brand can’t be any better than what your customers experience. StoryMiners helps you envision and develop your ideal customer experiences.

Transformative experiences that improve position and profit.

Balanced experiences that treat employees and customers equally well.

Value-creating experiences that benefit customers and the bottom line.

Head-turning experiences that become treasured brand narratives.

Delivering experiences that connect with customers ensures the best

ROE: Return On Experience

We’ll help you discover, design, and deploy experiences that yield:

If you’re a leader ready to…

create valuable connections with customers

check out Experience Design

rewrite your company’s story

look at StoryMining

see your future clearly

meet FRED: Future Retail Experience Design

National Vision Meets FRED: Future Retail Experience Design

“Mike and his team helped us create our store of the future. They developed experiences designed to turn heads and the underlying capabilities our businesses needed to deliver them.”

RENEE HIMEL
VP OF MARKETING AND CONSUMER EXPERIENCE
NATIONAL VISION
Read Case Study
Community Choice Credit Union Gets An Experience Makeover

“Through Human Prototyping® and design consultations, Mike and his team helped us develop deeper customer relationships and engage on a more personal level at our branches. Mike is a trusted resource I know I can call on anytime for advice and information and to brainstorm new ideas.”

ALAN BERGSTROM
SVP, CHIEF MARKETING OFFICER COMMUNITY CHOICE CREDIT UNION
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Chain Store Age Experiences StoryMiners’ Speaking and Workshops

“Mike Wittenstein is billed as an expert on taking big ideas and showing us how to apply them—and that is precisely what he provided for us. As the closing keynote speaker at our conference for retail headquarters executives who work in design, construction and facilities management, he fully customized his program to focus on what they wanted to learn. He arrived early to get to know them better and, during his program, walked around the floor to connect with everyone. Mike was engaging, entertaining and approachable. He was exactly what I wanted and that’s why I have invited him to speak at a second conference next year as well.”

KATHERINE BOCCACCIO,
EXECUTIVE DIRECTOR OF EVENTS
CHAIN STORE AGE
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Seven Smart Questions Clients Ask About Customer Experience – A StoryMiners White Paper

7 key questions and answers.
6 pages of high-value content.
No fluff.

If you’re new to customer experience, this white paper will help you evaluate its fit for your organization.