The Art and Science of Waiting

57 / 100 On Saturday morning, 3 April 2010, I woke up (extremely) early to …

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Customers Needs a Reason for Being

Why Every Organization That Has Customers Needs a Reason for Being

55 / 100 You understand the kinds of experiences you deliver, but does your organization …

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Work On Your Story on April 24th at a Story Workout™ in Atlanta

59 / 100 I’m doing a presentation/workshop for the Retail Design Institute at Gensler’s new Expansion Space on April …

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Would You Give Up Your Cash Cow?

Would You Give Up Your Cash Cow?

67 / 100 In graduate school, I learned that dairy cows are sacred. If a …

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If we understand our customers, how do we then improve customer experience?

70 / 100 This guest post is from Lisa Kenny of Maru/Syngro, exclusively for StoryMiners. …

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Find and Build Meaningful Relationships in a Noisy World: NIMBLE

70 / 100 The Problem Nobody likes over-the-top communications or to feel ‘pushed’ through a seller’s …

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Importance of Storytelling in Business

Expert Interview Series: Mike Wittenstein of Storyminers About the Importance of Storytelling in Business

65 / 100 This interview was first featured in John Mattone: Expert Interview Series FEBRUARY …

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How Nimble Makes You More Agile

How Nimble Makes You More Agile

73 / 100 Jon Ferrara was co-founder of the pre-Facebook, pre-Internet, and pre-LinkedIn CRM system …

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The Intersection of Customer Experience

The Intersection of Customer Experience, Business & Tech

56 / 100 Interview with Mike Wittenstein, Founder of Storyminers as seen on the Digital …

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Emerging Trends In Customer Experience: The Continuing Story

68 / 100 Kampyle, now part of Medallia, published this interview as a kick-off to …

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Brands That Deliver the Best #CX Achieve 54% Higher Revenue Growth

58 / 100 (This is a guest post from KPMG. It’s included because it’s one …

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Case Study: Vacasa

77 / 100 A better experience means a better business. Businesses designed with the purpose …

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How We Reinvented Our Own CX

69 / 100 How We Reinvented Our Own CX Since our founding as a customer …

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My Nimble experience just keeps getting better

74 / 100 Last year, I wrote an article about new ways to work. It was …

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Don’t Do Digital Transformation, Design It

70 / 100 Too many organisations are “doing” before “designing” when it comes to digital …

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Galileo: A True Visionary

61 / 100 GALILEO is the name of the digital agency my business partner, Jackie …

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Amazon introduces Just Walk Out technology

Amazon introduces Just Walk Out technology in its new no-checkout-required retail concept

55 / 100 Just Walk Out Technology is being introduced by Amazônia as part of …

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Building Adaptive Enterprises

Excuses for Not Building Adaptive Enterprises Fading Fast

68 / 100 We’ve been doing business the same way for so many decades; it’s …

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Why the Best Measure of Customer Value is the Value You Provide to Your Customers

57 / 100 It’s not easy trying to grow a business. You’re often left standing …

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Here’s Something To Be Proud Of: StoryMiners Blog Made Top 50

65 / 100 Storyminers is quite proud to be included in Chattermill’s top 50 of …

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Don't Fear Fear

Don’t Fear Fear

54 / 100 In 1980, I was an American exchange student in Moscow during the …

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Top 21 eCommerce Influencers You Should be Following in 2020

59 / 100 Mike Wittenstein has been recognized as a top eCommerce influencer! Congratulations Mike! …

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Customer Service Experts

The Top 50 Customer Service Experts of the Decade (2010–2020)

63 / 100 Mike has been recognized as one of the greatest customer service experts …

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Mike Wittenstein: I am by no means an actor

53 / 100 Mike Wittenstein Show Notes Mike Wittenstein had not acted since his junior …

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Mike Wittenstein Talks About Keeping Up with Constant Change, Creating Journey Maps, and Building Your Business Around Your Clients

64 / 100 We sat down with some professional speakers and asked them about the …

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Top 50 Customer Service Leaders

Top 50 Customer Service Leaders – Best Customer Experience Influencers

79 / 100 Top 50 Customer Service Leaders – Best Customer Experience Influencers   We …

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Customer Engagement

Customer Engagement – March 2014

70 / 100 This article was originally presented on Customer Engagement Magazine’s website, read the …

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Advanced Management Techniques for Quickly

Making Your Contact Center Adaptive: Advanced Management Techniques for Quickly- Changing Customer Expectations

61 / 100 Before SharpenCX elected to become the agent-first contact center built to help …

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Caitlin Delohery Interview with Mike Wittenstein

51 / 100 While in the role of content strategist at Growth Company, Caitlyn needed …

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Speaker’s Corner: Around the World in 240 Minutes

54 / 100 Collaborating with over 11 speakers for over 240 minutes from across the …

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Global Customer Experience Thought Leaders and Influencers of 2020

Top 150+ Global Customer Experience Thought Leaders and Influencers of 2020

57 / 100 The customer experience superheroes are here! Customer Experience – The New Focus …

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Future of CX

Future of CX – Kampyle Interview

65 / 100 Kampyle, now part of Medallia, published this interview as a kickoff to …

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How Big Data is Changing Opportunities to Serve Customers in SMB

70 / 100 In a previous Storyminers article, we shared insights about this year’s trends …

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The Next Great Thing

The Next Great Thing

66 / 100 At SPECS 2017 in Orlando, retail customer experience expert, Mike Wittenstein, founder …

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Why you need to design CX change, not just do it

51 / 100 Experience design expert, Mike Wittenstein, talks about the challenges of coping with …

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And the Customers Tweeted Happily Ever After

59 / 100 What makes a story stick around? Why do we enjoy hearing some …

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Give your customers a retail experience they’ll rave about

55 / 100 It’s well known that, all things being equal, a better customer experience …

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Top 75 Customer Experience Blogs And Websites

Top 75 Customer Experience Blogs And Websites To Follow in 2020 (CX Blogs)

64 / 100 Feedspot  has a team of over 25 experts whose aim is to …

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25 CX Influencers You Should Know

25 CX Influencers You Should Know

66 / 100 By The TandemSeven Experts In the spirit of CX Day, we at …

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50 Customer Experience Blogs You Should Be Reading

62 / 100 A personalized, engaging customer experience is critical for the success of any marketing initiative …

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