Three clientsTwo you can look up. One you can’t.
Julia Michaels and Mike co-founded FullCircle, a nonprofit. He advised it, paid, for about two years, then ran it as executive director, then advised it again from the board, unpaid, until the board chose to carefully close it with purpose. It is here because the advice ran the whole life of the organization. Julia’s own words about it are on the Client Stories page. ShineWell Health’s founder kept him on after the eight-week founder’s brief, as the first hires started running from it. Their stories, and their own words, are on the Client Stories page. The third is a European commodity trading company, anonymous by their choice, on retainer for a year and a half.
What was on the table: modernizing operations, making the business more adaptive, and leaning into an AI future earlier than the company felt ready for. The CEO read his own careful deliberation as reticence, and so did the team; idea exploration and decisions slowed down around it.
The second frame: the reticence wasn’t fear, it was deep care for the enterprise, and applied early it’s a strength. Underneath that, the frame the whole company needed: a commercial enterprise has to state its reason for existing and behave in a way that follows from it. Which jobs belong to people and which to machines is not a question you want to answer for the first time under pressure.
What happened: a foreign debt that had loomed as an existential threat went from something amorphous to precise numbers on a clear calendar, and stopped being one. A trading manual got written. The team that stayed understands what the company is about and what it’s trying to achieve. The CEO now uses that same care on future-oriented ideas and plans with greater confidence, avoiding downstream delays and the cost of slow starts, and is designing the company’s next decade on purpose, a written worldview and an architecture for 2030, instead of waiting for it to arrive. Asked point-blank whether the work was worth it, his answer was that he learned things faster, and differently, than he would have alone. That’s why he stayed.
Two more, worked in session and told without names.
One young leader learned that the effect she was having on the men on her tech team was very different from what she intended. She thought she was being kind and understanding; they thought she was out to get them. We explored the unvarnished feedback from several perspectives. It was hard for her, and it gave her what she needed to change how she worked with the team and how she showed up for it. The suspicion all but disappeared, and her collaboration with her team improved and kept advancing.
One leader felt unqualified to weigh in on company direction, and to lead the technical people who built what the company sold. The reframe: the skill she used every day was already strategy; she just hadn’t called it that. She learned to define strategy and planning in her own terms. It was her job to define what the technology would do, and the technology team’s job to build it. That opened up a run of ideas, some of which shipped.