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AnalysisThe hero of any truly effective story isn’t the teller, it’s the listener.
One of the things you need to know about storytelling is that it pivots around the storyteller. If the storyteller isn’t effective or credible, chances …
AnalysisStorytelling as a management tool
Storytelling has been around as long as humans have. It’s ingrained in all of us. It’s how we pass down tacit knowledge, teach our children …
OtherState of Customer Experience 2020 – Northridge Report
If you’re a customer experience practitioner, the responsibility of proving that what you’re planning will work may be falling on your shoulders. Getting the latest …
InterviewsHow CX Thinking Will Help Us Prepare for the Next Pandemic
These are challenging times we’re living in—living through might better capture what we’re going through globally. Not only are the people feeling the strain, so …
PodcastsProfServ Traction: Experience Design with Mike Wittenstein
Mike Wittenstein is the founder of StoryMiners, a consulting firm in Atlanta, Georgia. They help businesses translate strategies into customer experiences. Previously, Mike was a …
PodcastsStorytelling Will Maximize your Team
Mike’s style is authentic, articulate, sometimes funny, and always inspiring. Why? Because he knows how to put himself in a listener’s chair, so he can …
Interviews
PresentationsYou Ask, Mike Answers
2021 is already a year of big changes. That makes planning tough. Let’s make it easier. Click on the video and ask a question that’s …
Presentations
ToolsiWorker: Generating Social Impact While Boosting Your Productivity
It’s hard to move your business forward when the people who want to support you want to charge you more than your business model allows. …
AnalysisWhat difference does a story make?
Please don’t read ahead. I’m going to give you bullet points on a retail healthcare innovation that’s just been made public. You’ll get the gist …
Presentations
ArticlesCrucial Communications
The coronavirus pandemic is forcing each of us to respond to change. It is causing many of us to become leaders. In “What We Say …
ArticlesIBTM World Virtual 2020 goes live in a week
IBTM World Virtual is set for success with over 10,000 meetings due to take place over the three days of the event, which will this …
InterviewsDon’t just survive Black Friday, thrive.
Every year, we have another Black Friday. They just seem to be getting longer. Did you know that Black Friday traces its roots to a …
