How Apple Applies Design to its Experience -- and to itself
Read this white paper for a behind-the-scenes look at the essential principles you will need to master if your goal is to reinvent an important experience at your organization, company, or brand. It is also relevant if you want to improve your game plan or the story your team needs to help make that game plan real!
PIRCH EMPHASIZES CULTURE OVER TECH TO DELIVER NEXT-GEN SERVICE
Read this white paper to get a front-row seat to see how a relative newcomer to retail became one of the industry’s highest performers. PIRCH created a seamless experience from in-store to at-home without resorting to sales, gimmicks, or advertising.
HOW BUILD-A-BEAR CONNECTS WITH CUSTOMERS
Build-A-Bear wrote the book on customer experience when it introduced one store that works equally well for kids, gift-givers, and the business. In this White Paper from StoryMiners, you’ll see how each perspective is valued in the design and how each one creates value for itself during the experience. That is truly the secret of good experience design.
SEVEN SMART QUESTIONS CLIENTS ASK ABOUT CUSTOMER EXPERIENCE
Reading these 7 pages will help you gain clarity about what Experience Design can achieve for your business and how well it might complement your own leadership style.
10 RULES FOR LEADERS
10 Rules for Leaders will help you reinvent the way your business works in simple and practical steps so that you can meet your customers’ quickly changing needs.
Pirch emphasizes culture over tech to deliver next-gen service
Read this white paper to get a front-row seat to see how a relative newcomer to retail became one of the industry's highest performers. PIRCH created a seamless experience from in-store to at-home without resorting to sales, gimmicks, or advertising.
How Build-a-Bear connects with customers
Reading "How Build A Bear Connects With Customers" will help you and everyone you share it with become more customer-centric. Written from the perspective of a customer, you will get a first-hand account of how the experience at this category-leading retailer has designed itself to deliver unforgettable experiences, emotions, and word-of-mouth.
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