Cultural nuance in storytelling
Each organizational and national culture is unique; so yes, you do need to be sensitive to them. Here are some general guidelines: Be conscious of
Each organizational and national culture is unique; so yes, you do need to be sensitive to them. Here are some general guidelines: Be conscious of
If your strategy includes a new service, product or platform, one of the best ways to get started is not to tell a story! Instead,
It is a mistake to believe that stories can create change or make it happen. The root of this bond is that leaders can ‘make’
One of the things you need to know about storytelling is that it pivots around the storyteller. If the storyteller isn’t effective or credible, chances
Storytelling has been around as long as humans. It is ingrained in all of us. This is how we transmit tacit knowledge, teach our children
If you’re a customer experience practitioner, the responsibility of proving that what you’re planning will work may be falling on your shoulders. Getting the latest
Please don’t read ahead. I’m going to give you points about an innovation in the retail healthcare industry that has just gone public. You will
100 Architects‘ work is all about turning concrete into color and pathways into experiences. Check out their recent entry to transform an urban walkway
Mike Wittenstein is the founder of StoryMiners, one of the world’s first customer experience design consultancies. The company is renowned for its ability to hone
What a speaker’s kit should contain and how to organize one A Speaker’s Kit is a multi-page summary for meeting planners and event owners
Minimum Viable Product (MVP) is a popular term that speeds software products and other services through the design process. The concept’s essence is to release
A better experience means a better business. Businesses designed with the purpose to deliver value for their customers have been the focus of my professional
Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. We’ve updated it for …
How did you meet Steven Sambliss? He contacted me on LinkedIn about two years ago. He was researching a virtual training concept and looking for …
1. What have you found most challenging as a leader of a small or medium enterprise? Since I work primarily in professional services, the hardest …
Are you stuck in life’s problems and don’t want to take it anymore? Do you want a fulfilled life? Do you want to develop the …