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The coronavirus pandemic is forcing each of us to respond to change. This is causing many of us to become leaders. In ” What We
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The coronavirus pandemic is forcing each of us to respond to change. This is causing many of us to become leaders. In ” What We
IBTM World Virtual is set for success with over 10,000 meetings due to take place over the three days of the event, which will this
Some brands are doing great at adapting to the massive amounts of change in our world. Overview Chipotle impressed me this week with a new
Corporate Values Must Be Aligned With Those of the Customer Not only has 2020 brought many changes to the world as a result of the
Customer Focused Business Culture Tips Creating a standout customer experience is an all-hands approach. Every employee needs to understand the importance of their individual contribution
What is CX? Customer experience (CX) is a marketing revolution that’s gaining ground in the pharmaceutical industry. Many industry leaders will have already heard about
Mike Wittenstein Show Notes Mike Wittenstein had not acted since his junior high school play. But he decided to take an acting class and it
In 2017, we found our customer experience consultancy Storyminers facing a problem many of our clients can relate to: our numbers were slipping. Referral rates were starting
The question of how to book more speaking gigs is a common one among professional speakers. What can you be doing to keep your pipeline
Experience design expert, Mike Wittenstein, talks about the challenges of coping with digital disruption and customer transformation and why so many organisations are still failing
Before SharpenCX elected to become the agent-first contact center built to help prioritize agents and strategically improve customer experiences, they connected with Mike Wittenstein of
This article was originally presented on Customer Engagement Magazine’s website, read the full story here Ray Stendall: Probably the first question we should go through
Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. We’ve updated it for …
How did you meet Steven Sambliss? He contacted me on LinkedIn about two years ago. He was researching a virtual training concept and looking for …
1. What have you found most challenging as a leader of a small or medium enterprise? Since I work primarily in professional services, the hardest …
Are you stuck in life’s problems and don’t want to take it anymore? Do you want a fulfilled life? Do you want to develop the …
