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Fast Food. Fast Change.
Some brands are doing great at adapting to the massive amounts of change in our world. Overview Chipotle impressed me this week with a new
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Some brands are doing great at adapting to the massive amounts of change in our world. Overview Chipotle impressed me this week with a new
What makes a story stick around? Why do we enjoy hearing some stories again and again? More importantly, how do you turn your brand into
In a previous Storyminers article, we shared insights about this year’s trends in customer experience. It was mentioned that innovations like AI, the IoT and
In 1980, I was an American exchange student in Moscow during the Cold War. It was extremely cold on a short school day in February,
It’s not easy trying to grow a business. You’re often left standing in the middle of a saturated market, scratching your head and wondering “what
We’ve been doing business the same way for so many decades; it’s hard to imagine other ways to achieve success. Work hard, make big profits,
GALILEO is the name of the digital agency my business partner, Jackie Goldstein, and I started in 1992. We picked the name not only because
Too many organisations are “doing” before “designing” when it comes to digital transformation and customer experience. As a result, they are not going deep enough
In graduate school, I learned that dairy cows are sacred. If a rancher has a cow that gives every day, she has a valuable asset
You understand the kinds of experiences you deliver, but does your organization know why? The best customer experience brands are founded on a deeply ingrained
At SPECS 2017 in Orlando, retail customer experience expert, Mike Wittenstein, founder of StoryMiners, shared ideas and evidence on how to convert five big trends
Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. We’ve updated it for …
How did you meet Steven Sambliss? He contacted me on LinkedIn about two years ago. He was researching a virtual training concept and looking for …
1. What have you found most challenging as a leader of a small or medium enterprise? Since I work primarily in professional services, the hardest …
Are you stuck in life’s problems and don’t want to take it anymore? Do you want a fulfilled life? Do you want to develop the …
